Sterling Lodge #106

Guests & Occupancy

• Guests consuming any provided alcoholic beverages must be at least 21 years old and assume the risks associated with consumption.
• Maximum occupancy is property-specific and strictly enforced.
• Only individuals confirmed on the reservation may stay overnight at the property.
• The primary guest is responsible for ensuring all occupants, visitors, and invitees including minors are appropriately supervised, informed of the applicable rules, and comply with reservation terms, property rules, laws, ordinances, and HOA requirements.
• The property is for temporary/transient occupancy only and may not be used as a permanent residence or household.
• Violations may result in fines, additional charges, recovery of applicable third-party or HOA penalties, and/or immediate eviction.

Events & Noise

• Disruptive behavior and excessive noise are strictly prohibited and may result in immediate eviction without refund.

Prohibited Activities

• Pets: Pets are prohibited unless specifically authorized. An unauthorized pet or evidence of one is subject to a minimum $3,500 cleaning fee, plus any resulting damage costs.
• Smoking: Smoking in or around the property is strictly prohibited.
• Weapons: Firearms and other weapons are prohibited in and around the property.
• Unauthorized Repairs or Alterations: Guests may not perform repairs, modifications, or alterations to the property without prior written authorization.

Equipment & Amenities

• Winter Driving: All-wheel drive or four-wheel drive is highly recommended due to possible snow, ice, road, and driveway conditions.
• Parking: Parking is limited to the property's designated maximum number of spaces. Vehicles must remain in the designated driveway or parking areas unless otherwise authorized in writing. Improperly parked vehicles may be towed at the guest's expense, and parking violations may result in additional charges or fines.
• Hot Tub: _(if equipped)_: A $200 fee applies if guest use or misuse requires the hot tub to be drained and refilled.
• Utilities & Service Interruptions: Power, internet, water, and similar services may occasionally be interrupted. Guests must promptly report outages so restoration can be pursued. No refunds or compensation are provided for interruptions beyond reasonable control.
• Equipment & Property Issues: Guests must inspect the property upon arrival and throughout the stay and promptly report any damage, defect, malfunction, cleanliness concern, safety hazard, maintenance issue, or service interruption. Guests must take reasonable steps to prevent further loss or damage and follow reasonable instructions provided to address the issue.

Checkout & Care

• Check-In: Check-in is 4:00 PM Mountain Standard Time. Guests may not access the property before the scheduled check-in time unless early access has been authorized in writing. Access codes may remain inactive until the approved check-in time.
• Early Check-In: Early check-in is subject to availability and prior written authorization. Entering the property before housekeeping has completed service may result in incomplete cleaning and sanitation.
• Check-Out: Check-out is 10:00 AM Mountain Standard Time unless a later departure time has been authorized in writing.
• Late Check-Out: Requests must be submitted at least 48 hours before departure and are subject to availability. Same-day requests are not accommodated. Unauthorized occupancy after 10:00 AM or the approved departure time is subject to a minimum charge of $200 per hour, up to a full nightly rate.
• Keys & Garage Openers: A $250 fee per item applies to each key or garage door opener not returned.
• Property Care & Damage: Guests are responsible for damage beyond normal wear and tear caused by themselves or their visitors, including stains, missing or broken items, guest-caused floods or leaks, fire or smoke damage, damaged furnishings or electronics, and missing or stained linens. Excessive cleaning and damage resulting from misuse or negligence may also be charged to the guest.
• Damage Reporting: Guests should promptly report pre-existing damage, normal wear, and other property concerns. Normal wear and tear should be reported within 72 hours after check-in to avoid potential responsibility for subsequently identified damage.
• Security Deposit: A hold of up to 25% of the total reservation fee may be placed on the card on file at check-in. Certain reservations may require an additional cash security deposit.
• Damage & Violation Charges: The card or security deposit on file may be charged for unintentional damage exceeding $100, intentional damage, theft, unauthorized pets, smoking, excessive cleaning, occupancy or parking violations, guest-caused fines, and other authorized charges.
• Cash Security Deposit Return: Additional security deposits paid by cash or check will be returned within 10 business days, less applicable authorized charges.

Liability & Disclaimers

• Property details, amenities, features, availability, and conditions are subject to change. Photos are representative and actual conditions may vary. Errors, inaccuracies, or omissions may be corrected without prior notice.
• In rare circumstances, a property may become unavailable after booking due to maintenance, property condition, casualty, sale, owner-use conflicts, booking conflicts, habitability issues, or other circumstances outside reasonable control. In such cases, the reservation may be transferred to a similar available property, refunded, or canceled.
• Authorized personnel may enter the property when reasonably necessary for inspection or enforcement of applicable rules. The property may also be shown to prospective buyers with at least 24 hours' advance notice.
• Construction or maintenance may occur on or near the property. No refunds or compensation are provided for resulting noise or disturbances.
• Guests acknowledge and assume the inherent and unforeseeable risks associated with the property, its amenities, and surrounding areas, including snow, ice, water, mud, slippery or uneven surfaces, wildlife, weather, road and driveway conditions, falling objects, stairs, decks, balconies, railings, fireplaces, grills, appliances, equipment, bunk beds _(if equipped)_, and hot tubs _(if equipped)_.
• No liability is accepted for theft, accident, loss, or damage to guest belongings before, during, or after the stay, except where liability cannot legally be excluded.
• Guests assume the risks associated with their use and occupancy of the property, including potential injury, illness, death, or property damage, and release applicable property parties from related claims except to the extent caused by gross negligence or willful misconduct.
• Guests assume the risks associated with consuming complimentary food or beverages, including allergic reactions, foodborne illness, choking, intoxication, injury, or death. Alcohol may only be consumed by guests who are legally permitted to do so.