Maison Moose

Guests & Occupancy

• The reservation holder must be the credit/debit cardholder and is considered the primary guest responsible for the rental.
• Only the number of guests listed on the reservation are permitted on-site.
• The primary guest is responsible for the actions of all invitees and any damages or violations during the stay.
• Extra charges may apply for unauthorized guests; exceeding occupancy limits may result in eviction without refund.
• Residential use only. No commercial activity, unlawful behavior, or violation of HOA/community rules permitted.

Events & Noise

• Parties, weddings, receptions, or large gatherings are prohibited unless pre-approved in writing.
• Any event requires a signed addendum from the property manager.
• No loud noise, music, or vehicle sounds between 10:00 PM and 8:00 AM. Violations may result in fines or eviction.

Prohibited Activities

• Pets: Pre-approval and signed pet addendum required. Unauthorized pets incur a $2,000 fee plus cleaning charges and may result in eviction. Pets are not allowed on furniture or bedding. Emotional support animals only allowed in pet-approved properties.
• Smoking/Vaping: Prohibited indoors. Violations result in excessive cleaning fees and may lead to eviction and forfeiture of rent and deposit. Candles, incense, and oil lamps also prohibited.
• Illegal Substances: Use or possession of illegal substances, including underage drinking, is strictly prohibited and grounds for eviction and forfeiture of all payments.
• Fireworks: Prohibited at all properties.

Equipment & Amenities

• HVAC Settings _(if equipped)_: AC must not be set below 70°F, heat must not exceed 78°F, and fan settings must remain on “AUTO.” Doors/windows must remain closed while in use.
• Hot Tubs _(if equipped)_: Use is at guest’s risk. Guest is liable for any damage or misuse. Pools and spas may not be fenced.
• Internet/Phone/TV Restrictions: Provided as a convenience only; no refunds for outages, access issues, or lack of content.
• Appliances & Grills: BBQs and appliances must be used properly; misuse causing damage is guest’s responsibility.
• Equipment Reporting: Maintenance issues must be reported within 24 hours of check-in or guest may be held liable.
• Parking Rules: No street parking is allowed. Tickets/towing are the guest’s sole responsibility.
• Locked Areas/Restricted Facilities: Guest may not access locked owner areas.
• No Refunds for Malfunctions: No refunds for failure of utilities, internet, appliances, or other systems. Repairs will be made as promptly as possible.

Checkout & Care

• Standard cleaning fee is included. Excessive mess or special cleaning needs may result in extra charges. Grease must not be poured down drains. Only toilet paper may be flushed.
• Return furniture to original positions before departure.
• Guests must dispose of trash and clean grill (if used).
• All keys, garage remotes, and access devices must be returned upon checkout.
• Checkout is by 10:00 AM. Unauthorized late departures are charged $125/hour, with full-day charges if checkout extends beyond 2:00 PM.

Liability & Disclaimers

• Guests are solely responsible for lost or stolen items. A $25 handling fee + shipping applies to returned items. Items unclaimed after 30 days will be donated.
• Use of all facilities is at guest's risk. The property is not childproof or pet-proof. Guests accept all risks.
• No refunds for system failures (e.g., plumbing, HVAC, internet, utilities). Repairs will be made promptly.
• No refunds for weather, road closures, smoke, power outages, or other Acts of God. Cancellation Waiver strongly recommended.
• Nearby construction is outside management's control. No refunds provided.
• Substitution of comparable property may occur if originally booked unit becomes unavailable. Full refund provided if no alternative is accepted.