Sugar Shack
A cozy mountain condo offers a peaceful escape high atop Sugar Mountain, where long-range views and fresh alpine air create the perfect setting for relaxation. Thoughtfully designed for comfort and convenience, the interior features a welcoming living space centered around a gas fireplace, complemented by tasteful décor and a well-equipped kitchen ideal for preparing everything from morning coffee to evening meals. Large glass doors open to a private deck, inviting quiet moments to take in the sweeping mountain scenery or enjoy a meal outdoors. Two private bedroom suites provide a restful retreat, each offering comfort and privacy for a relaxing stay. Ideally located near the region’s most popular attractions, this home places year-round adventure within easy reach, from skiing and outdoor recreation to charming nearby towns filled with dining and local experiences. Blending comfort, scenic beauty, and an unbeatable location, this mountain getaway delivers a memorable High Country experience in every season.
Our promise
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KEY Curation Notes
Amenities
Bedroom details
Location
Inside the destination
Neighborhood: The Reserve at Sugar Mountain - Perched high atop Sugar Mountain in the quaint town of Banner Elk. When it's time to head to the slopes, you'll find yourself located just an 11-minute drive down to the base of the Sugar Mountain Ski Resort. Downtown Banner Elk is 15 minutes away and features incredible restaurants! Head over to Beech Mountain Ski Resort, located about 25 minutes away. Downtown Boone and Blowing Rock are both a 30-minute drive, as well as Grandfather Mountain (and the Mile High Swinging Bridge!). Sugar Shack offers an incredible location that is in close proximity to all the fun attractions that the High Country has to offer.
Getting to the property
The roads leading to this home are paved but moderately steep in many places. AWD or 4WD vehicles are highly recommended in winter months, and chains may also be necessary during inclement weather. Travelers visiting during the winter months, where inclement weather may be possible, should come prepared with an AWD or 4WD vehicle, and chains may also be required if it snows.
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Reviews
Mark
Nice cozy stay. Great space and good location to Sugar Mountain. Suggest 4WD if it snows to get up the road. Easy check in. Very clean. Responsive host.
Policies
Cancellation policy
Plans change, we get it.
Enjoy peace of mind when booking with KEY.co.
90% Refund: Receive a 90% refund when you cancel your reservation at least 60 days before check-in.
No Refund: Reservations canceled 59 days or less before check-in are not eligible for a refund.
Refunds subject to a 5% processing fee of the total.
Things you need to know
This home is located down 2 flights of stairs (each with 5-7 stairs).
Towels and linens will be provided for you.
All properties are set up for light housekeeping, including linens and towels. We provide a starter kit of toilet paper, paper towels, dish soap, hand soap, bathroom toiletries, laundry detergent, and garbage bags. It’s enough for one or two nights, but will likely not be enough to get you through your entire stay. If you are staying for an extended length of time, you should plan to bring some supplies from home or plan to purchase these items at a grocery store when you arrive.
Homes are not stocked with cooking oils or spices, hairdryers, condiments, coffee, coffee filters, or food storage items including plastic wrap or foil. Our homes come equipped with a basic set of cookware, sufficient plates & silverware for the occupancy of the home, and basic serving and baking dishes. Most homes do not have unusual items such as crock pots or blenders, so if you’re planning a dish that requires an unusual item it is best to bring that from your home.
We provide one towel and washcloth per person that each respective house accommodates, plus a few extra towels if there is a hot tub. The beds are made up with clean linens (except bunks, sleepers, and futons, but linens are provided on site). If you routinely use two towels after bathing, you may need to bring some of your own.
Most homes do not provide firewood on site. We are glad to offer you the opportunity to purchase firewood for $25/day to have on arrival. That price is for two bundles of firewood and one Firestarter log per day, and delivery is included. We require a week (7 days) advance notice to arrange and deliver the firewood.
Restrictions
Guests & Occupancy
- Age requirements: Primary guest must be at least 25 years old and must remain on-site for the full stay.
- Maximum occupancy: Occupancy limits (including children) must not be exceeded at any time.
- Guest accountability: The booking guest is responsible for all occupants, compliance with rules, and any damages beyond normal wear and tear.
- Unauthorized guests: $25 per person per day for exceeding occupancy; may result in immediate removal.
- Approved use of property: Use is limited to vacation purposes unless prior written approval is obtained. Subletting or assignment is not permitted without written approval.
Events & Noise
- Events & gatherings: Not permitted without prior written approval; unauthorized events may result in fines, immediate removal without refund, and charges for damages/cleaning.
- Noise restrictions: Must comply with local noise regulations at all times.
Prohibited Activities
- Pets: Allowed only in designated homes with prior approval and a non-refundable pet fee. Unauthorized pets: $200 fee + $500 cleaning fee; may require removal or termination without refund. Pets must meet all listing restrictions and be pre-treated for pests.
- Smoking/vaping: Strictly prohibited indoors; $300 smoke remediation fee.
- Illegal activities: Any violation of laws or regulations is prohibited and may result in termination of stay.
- Fireworks & firearms: Strictly prohibited at all times.
- Fire/fireplace misuse: No burning wood in gas fireplaces. No roasting food in fireplaces. Unauthorized outdoor fires prohibited (fees apply).
- EV charging: Prohibited unless specifically approved; $500 fine.
Equipment & Amenities
- Seasonal requirements: (if applicable) 4WD/AWD and/or tire chains strongly recommended November–April; no refunds for lack of preparation.
- Hot tubs _(if equipped)_: Use at your own risk; not suitable for individuals with infections or open wounds. Must follow all sanitation and usage rules (no additives, glass, or tampering). $500 fee for cover damage; additional fees for misuse or extra cleaning.
- HVAC & utilities: Some homes may not have air conditioning; no refunds due to weather or lack of AC.
- Internet/TV/phone: No refunds for outages or service issues. Pay-per-view is prohibited; charges will be billed if used. Long-distance calls must not be billed to the home.
- Appliances & equipment: No refunds for malfunctions (TV, hot tub, appliances, etc.).
- Equipment reporting: Issues must be reported promptly; repairs will be attempted but are not guaranteed.
- Parking rules: Vehicle limits apply; some areas restrict motorcycles, RVs, or trailers. No roadside parking if prohibited.
- Restricted areas: Locked closets/areas are off-limits.
- Firewood: Available for purchase ($25/day) with 7-day advance notice.
Checkout & Care
- Check-in: Begins at 4:00 PM (may vary up to 5:00 PM depending on home/season). No early check-in guarantees or compensation.
- Checkout: By 10:00 AM.
- Key return: $25 fee for lost keys.
- Cleaning expectations: Leave the property in reasonable condition. Bag and dispose of trash, start dishwasher, and place used towels as instructed.
- Furniture & home care: Maintain cleanliness and avoid unsafe or unsanitary conditions.
- Supplies: Starter supplies only; additional items must be purchased by guests.
Liability & Disclaimers
- Accidental damage may be covered under a waiver (not insurance); exclusions apply (intentional acts, negligence, misuse, etc.). Additional charges may apply.
- Not responsible for lost items; return attempts may incur cost.
- No liability for injuries related to hot tub or amenities; use at your own risk.
- No refunds for outages, mechanical failures, pests, cleaning issues, or similar inconveniences.
- No refunds for weather conditions, hazardous roads, or inability to access property due to lack of preparation.
- No refunds for nearby construction or environmental conditions.
- Furnishings, decor, and amenities may vary; no refunds for preference differences or listing discrepancies.
- Mandatory evacuations may qualify for prorated refunds (subject to conditions).
- Alternative accommodations or a full refund will be provided if the property becomes unavailable.
- Authorized personnel may enter for inspection, repair, or maintenance during reasonable hours.
- Guests assume responsibility for personal injury or property damage unless caused by the negligence of the owner.
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