Hale Nai'a

Guests & Occupancy

• Primary Guest must be the cardholder placing the reservation.
• The person placing the reservation is the Guest of record and is fully responsible for all invitees, payments, damages, and policy compliance. All communication will be with the Guest only.
• Occupancy is limited to no more than two (2) guests per bedroom, unless otherwise stated. Some homes have tiered pricing based on guest count—occupancy may not exceed the number booked.
• Additional or unapproved guests require written approval and may incur extra nightly fees.
• Vacation use only. No subletting, commercial use, business activity, or illegal use permitted. Guest must personally occupy the home for the entire stay.
• Government-issued photo ID and credit card verification required prior to arrival.

Events & Noise

• No parties, gatherings, or events permitted. Noise monitoring with strict enforcement
• Homes follow a Good Neighbor Policy. Excessive noise is not permitted indoors or outdoors, including pools, patios, and lanais.

Prohibited Activities

• Pets are not permitted unless explicitly authorized in writing. Unauthorized pets may result in additional fees, damage charges, or eviction.
• No smoking or vaping of any substance anywhere on the property, including balconies and lanais. Violations result in cleaning, deodorizing, damage costs, and potential lost revenue charges.
• Illegal or unlawful activity is strictly prohibited and grounds for eviction.
• Fireworks are not permitted.

Equipment & Amenities

• Pools & Spas _(if equipped)_: Use is at Guest’s own risk. Children must be supervised at all times. No glass near pools/spas. Community pool rules and hours must be followed. Pool fences are optional, not automatic, must be requested in advance, and incur additional fees.
• Hot Tubs _(if equipped)_: Turn off heat when not in use. Damage or excessive utility use may be charged to Guest.
• Utilities & HVAC: Excessive utility usage may incur additional charges plus a 4.5% processing fee. Turn off AC when away and keep doors/windows closed.
• Internet, TV & Appliances: Service interruptions may occur. No refunds for outages or equipment failure.
• Equipment Reporting: Report maintenance issues immediately. If a service call determines misuse or normal operation, Guest is responsible for service fees.
• Follow posted parking rules. Locked or owner-designated areas are off-limits.

Checkout & Care

• Leave the home in tidy condition, similar to arrival. Major cleaning is included, but excessive cleaning is billed at $45+/hour/cleaner.
• All damage, missing items, excessive cleaning, fines, or service calls caused by Guest or invitees will be charged to the card on file.
• Late checkout without approval may incur hourly fees, and stays past 4:00 PM may be charged a full night’s rate.

Liability & Disclaimers

• Not liable for injuries or accidents.
• Not responsible for lost, stolen, or misplaced personal items.
• No refunds for mechanical, electrical, internet, water, power, or appliance failures. Compensation may be considered only if outages exceed 24 hours.
• No refunds for weather, power outages, road conditions, construction noise, pests, or acts of nature. Travel insurance is strongly recommended.
• Nearby construction, property sale showings, or amenity limitations do not qualify for refunds.