Crown Drive

Guests & Occupancy

• Primary Guest must be at least 24 years old or the minimum age listed in the property advertisement, whichever is higher. Primary Guest must remain onsite for the entire stay.
• Occupancy may not exceed the advertised guest limit at any time. Violations may result in fines, immediate removal without refund, and additional penalties.
• Primary Guest is responsible for all occupants, visitors, damages, violations, fees, fines, and compliance with local regulations and health requirements.
• Property may only be used for approved residential vacation purposes. Commercial use, subleasing, re-renting, brokering, or unauthorized occupancy is prohibited and may result in forfeiture of payments and legal action.
• Guests are responsible for verifying reservation details, including property features, occupancy, dates, and pricing. Failure to confirm the requested information may result in cancellation.

Events & Noise

• Parties, gatherings, or events that exceed occupancy limits or create disturbances are prohibited and may result in immediate eviction without refund.
• Quiet hours begin at 9:00 PM. Music may not be audible outside the property, and outdoor conversations must remain at respectful levels.
• Excessive noise, nuisance behavior, threatening conduct, or violations of HOA/community regulations may result in fines, removal from the property, and forfeiture of all payments.
• Guests must comply with all HOA, condominium, town, county, and short-term rental regulations related to occupancy, parking, noise, and nuisance behavior.

Prohibited Activities

• Pets & Emotional Support Animals: Most properties prohibit pets and emotional support animals unless explicitly approved in writing. Unauthorized animals incur a minimum $500 penalty plus cleaning and remediation costs and may result in immediate removal without refund.
• Service Animals: Legitimate service animals must be disclosed during booking and approved through the required process. Owners remain fully responsible for damages or disturbances caused by the animal.
• Smoking & Vaping: Smoking, vaping, and marijuana use are prohibited inside and on exterior premises. Violations incur a minimum $500 penalty plus additional damages and cleaning charges.
• Illegal Substances: All illegal substances are prohibited regardless of medical authorization status.
• Fireworks & Open Flames: Outdoor wood-burning fires, fireworks, and open flames are prohibited. Only designated gas fireplaces or gas firepits may be used.
• Threatening or Abusive Conduct: Threats, harassment, manipulation, or abusive behavior toward staff, neighbors, or others may result in immediate eviction without refund.
• Unauthorized Property Use: Any nuisance, hazardous activity, unauthorized commercial activity, or non-advertised use may result in immediate termination of the stay.

Equipment & Amenities

• Seasonal & Weather Conditions: Properties are located at high elevation with severe winter conditions. Guests must properly secure doors/windows and maintain safe interior temperatures to prevent freezing, flooding, or weather damage. Guests are liable for resulting damages and lost rental income caused by negligence.
• HVAC & Temperature Controls: Air conditioning may not be available. Heating systems and common areas may operate warmer than expected. No refunds are provided for temperature preferences unless there is a verified system defect.
• Hot Tubs _(if equipped)_: Guests must follow all hot tub care instructions, including replacing covers, maintaining cleanliness, and reporting issues immediately. Draining/refilling due to misuse incurs a $250 fee plus repair costs for damages.
• Parking Rules: Parking regulations are strictly enforced. Most properties allow only one parking space. Street parking, oversized vehicles, RVs, trailers, and boats are prohibited. Violations may incur fines up to $350 per vehicle per day, towing, booting, and eviction without refund. Lost parking passes incur a $100 replacement fee.
• Keys & Access Devices: Lost metal keys or ski locker keys incur a $200 rekeying fee. Emergency keycards must be returned immediately after use.
• Ski & Snowboard Storage _(if equipped)_: Ski/snowboard equipment must remain in designated storage areas only. Guests are responsible for repair costs for damage caused by bringing equipment into unauthorized areas.
• Appliances & Supplies: Property includes standard appliances, linens, and starter supplies only. Additional consumables are the guest’s responsibility. Guests should immediately report missing or malfunctioning equipment.
• Equipment Reporting: Guests must inspect the property upon arrival and immediately report damages, missing items, maintenance issues, or deficiencies to avoid liability.
• Maintenance & Entry: Management may enter the property for inspections, emergencies, repairs, or maintenance. Guests are responsible for repair costs caused by misuse or negligence.
• Technology & Access Systems: Guests are required to use the provided digital communication/check-in systems. No refunds or damages are provided for technology failures or user error.
• Amenity Availability: Certain amenities or advertised features may occasionally be unavailable. Refunds are limited and subject to the inconvenience resolution process.

Checkout & Care

• Check-In & Checkout: Standard check-in is 4:30 PM and checkout is 10:00 AM. Early check-in or late checkout may be available for $15 per hour with prior approval.
• Cleaning Expectations: Checkout cleaning covers standard cleaning only. Excessive cleaning issues—including unwashed dishes, trash left onsite, heavily soiled linens/furniture, cigarette debris, or abused grill/firepit areas—incur additional charges at $50 per 30-minute increment.
• Furniture & Property Care: Furniture must remain in its original location. Guests are responsible for damages, missing items, excessive wear, and unauthorized removal of property items.
• Trash & Grill Cleanup: Guests must remove trash and leave grills, decks, balconies, and outdoor areas in acceptable condition to avoid additional cleaning charges.
• Key Return: Electronic keycards may be left inside the property upon departure. Metal keys must be returned to their designated location.
• Damage Reporting: Guests must immediately report broken items, maintenance concerns, water issues, or damages. Failure to report issues may result in repair and replacement charges.

Liability & Disclaimers

• Not responsible for lost, stolen, or damaged personal belongings.
• Guests assume all risk associated with use of the property and amenities, including hot tubs, ski lockers, stairs, weather conditions, and outdoor hazards.
• No refunds or liability apply for interruptions involving utilities, plumbing, heating, internet, technology systems, appliances, road closures, or other service failures outside direct control.
• No refunds are provided for weather, natural disasters, lack of snow, wildfires, pandemics, government closures, resort closures, flight disruptions, or other events outside direct control.
• Not responsible for external disturbances such as nearby construction, light, smells, vibration, animals, neighborhood activity, or actions of others.
• Advertised amenities, accommodations, or property assignments may change due to operational issues, double bookings, emergencies, or maintenance needs. Alternate accommodations or prorated remedies may be offered at management discretion.