San Luis Rey Oasis

Guests & Occupancy

• The property may only be used as a personal vacation residence by approved guests. Guests are responsible for their visitors and must comply with the maximum occupancy stated in the reservation. Unapproved guests are subject to a $250 per person, per night fee.
• Guests are responsible for complying with posted property rules, applicable laws and ordinances, and HOA/community rules. Guests are also responsible for the conduct of their visitors.
• The property may not be used for commercial purposes.
• Reservations are subject to approval. Rates may change without notice, and guests will be contacted if an issue arises with a reservation.

Events & Noise

• Weddings, receptions, parties, and other large gatherings are prohibited.
• Loud noise, music, and loud vehicle noise are prohibited between 10:00 PM and 7:00 AM under San Diego's noise ordinance.
• Guests and visitors may not disturb, annoy, endanger, or interfere with neighbors or other occupants, or create a nuisance on or around the property.

Prohibited Activities

• Service & Support Animals: Service animals may be accommodated when requested at booking. Guests are responsible for damage or additional cleaning caused by a service animal. Emotional support animals are considered case-by-case when a reasonable accommodation request is submitted before the stay.
• Smoking: Smoking is prohibited anywhere on the premises. Guests are responsible for smoking-related damage, odors, restoration costs, debris removal, complaints, and resulting losses not covered by applicable damage protection or deposits.
• Illegal Substances: Illegal substances and activities are prohibited, including the use, manufacture, sale, storage, or transportation of illicit drugs or contraband and possession of alcoholic beverages by minors.
• Fireworks: Fireworks are prohibited. Guests are responsible for damage to the property or surrounding areas caused by fireworks.
• Laws & Community Rules: Guests must comply with applicable laws, ordinances, HOA/community rules, CC&Rs, and other property-specific regulations.

Equipment & Amenities

• Upon arrival, guests should inspect furniture, furnishings, appliances, fixtures, and landscaping and immediately report anything damaged, in disrepair, or not operating properly. Existing malfunctions or disrepair do not provide grounds for cancellation or a refund.
• Guests must properly use and safeguard the property, landscaping, furniture, appliances, and mechanical, electrical, gas, and plumbing fixtures. Problems, malfunctions, or damage must be reported immediately. Guests are responsible for repairs or replacements resulting from misuse, negligence, or failure to report an issue promptly, excluding ordinary wear and tear.
• HVAC _(if equipped)_: Air conditioning may not be set below 72°F, and heat may not be set above 78°F. Fans must remain on "Auto," and doors and windows must remain closed while heating or air conditioning is operating. No refunds are provided for unavailable or malfunctioning HVAC systems.
• Pools and spas _(if equipped)_: and surrounding areas may not be fenced or secured. Use is at the guest's own risk.
• TV/Cable/Internet/Satellite _(if equipped)_: Services are provided as a convenience. No refunds are provided for outages, speed or access issues, available content, lack of content, inability to use the service, or personal preferences.
• Starter Amenities: A complimentary starter supply of basic household and toiletry items may be provided. Guests are responsible for purchasing additional supplies needed during their stay.
• Parking: Guest parking may be available. Vehicles that do not fit in designated spaces must be parked elsewhere at the guest's expense. Guests are responsible for tickets, towing, costs, and damages resulting from violations of city or HOA parking rules.
• Property Access: Authorized representatives may enter with reasonable notice for repairs, maintenance, services, inspections, or to verify compliance with property rules, and may enter in an emergency.

Checkout & Care

• Cleaning: A mandatory, nonrefundable cleaning fee is included with the reservation. Guests may be charged additional cleaning costs when the property requires cleaning beyond the standard professional service.
• Damage & Missing Items: A valid payment method may be kept on file and charged for damages, missing items, excessive cleaning, fines, or other applicable costs not covered by the security deposit or damage protection.
• Checkout Procedures:
• Leave used beds unmade; do not place linens or towels in the washing machine.
• Place last-minute dishes in the dishwasher and start the cycle.
• Take out the trash.
• Turn off HVAC systems and fans.
• Leave used towels on the floor.
• Log out of personal apps on televisions.
• Remove all personal belongings, including chargers.
• Turn off natural gas or propane serving amenities _(if equipped)_.
• Turn off all lights.
• Lock all windows and doors.
• Clean up after authorized animals; failure to do so may result in additional cleaning fees.
• Close the garage _(if equipped)_.

Liability & Disclaimers

• Guests are responsible for lost, stolen, or abandoned belongings. Reasonable efforts may be made to return discovered items, but guests are responsible for shipping plus a $25 handling fee. Unclaimed items may be disposed of after 30 days in accordance with applicable law.
• No responsibility is assumed for lost, damaged, or delayed deliveries, and shipping items directly to the rental property is not recommended.
• No liability is assumed for failures involving water, sewer, septic, electrical, gas, plumbing, mechanical systems, appliances, HVAC, pools, hot tubs, or structural systems.
• uests assume risks associated with circumstances outside reasonable control, including weather, natural disasters, pandemics, pests, wildfire or smoke, road closures, public or private events, utility or service interruptions, government restrictions, travel restrictions, and closures of restaurants or recreational facilities.
• Construction may occur at neighboring or nearby properties. Construction hours, noise, and related restrictions are governed by applicable local or community rules and may be outside the property's control.
• If the property becomes unavailable because of circumstances outside reasonable control, including structural conditions affecting safe occupancy, a comparable property may be offered subject to guest approval. If a comparable property is unavailable or declined, the reservation may be terminated at the guest's request and payments refunded in full, subject to the applicable reservation terms.