Water Moose

Guests & Occupancy

• Primary Guest must be 18+, must match the credit card holder, and must stay at the property for the duration of the reservation. Reservations for unaccompanied minors are prohibited and will result in eviction with forfeiture of all charges.
• Occupancy must not exceed the number stated on the reservation; no exceptions.
• Primary Guest is responsible for all occupants and invitees, including damages, violations, and charges.
• Additional unapproved guests may result in extra per-person charges, fines, or eviction without refund.
• Residential use only. No parties or gatherings unless pre-approved in writing. Violations may result in eviction and additional charges.
• Property must be used lawfully and with care; misuse of appliances or systems resulting in damage will be charged.

Events & Noise

• Parties and gatherings are strictly prohibited unless pre-approved in writing.
• Quiet hours: 10:00 PM – 8:00 AM. Violations: $250 fine after first warning; third violation = eviction without refund.
• Excessive noise, illegal activity, or disturbances may result in immediate eviction and additional charges.
• Guests must follow all HOA rules; any fines are the Guest’s responsibility.

Prohibited Activities

• Pets: Only allowed in designated pet-friendly properties with prior written approval + $200/pet fee. Unauthorized pets: $1,000 cleaning fee + eviction without refund.
• Service animals: Allowed with required documentation; Guest responsible for any damages or additional cleaning.
• Smoking/vaping: Strictly prohibited. Evidence of smoking results in a $1,000 cleaning fee. No incense or oil lamps.
• Illegal activity: Strictly prohibited; may result in eviction without refund and additional charges.
• Fire hazards: No candles (except approved outdoor/emergency use).
• Vehicles: No RVs, trailers, or campers. No vehicle repairs on-site.
• Other restrictions: Violations of the agreement may result in fees up to 3× the daily rental rate and/or eviction.

Equipment & Amenities

• Seasonal/vehicle requirements: 4WD/high-clearance vehicles recommended; no refunds for road/weather conditions.
• Hot tubs _(if equipped)_: Use at your own risk. No children under 16 without adult supervision. Misuse or excessive dirtiness: $50 service fee; damaged cover = replacement cost.
• Appliances & systems: Must be used properly; Guest is responsible for misuse, damage, and repair costs.
• Internet/WiFi: Speeds not guaranteed; no refunds or relocation for connectivity issues.
• Equipment issues: Must be reported immediately; failure to report may result in charges.
• Parking: Only designated areas allowed. Violations may result in towing at the guest's expense. Lost parking pass: $300 fee.
• Access & inspections: Entry may occur for maintenance, inspections, or disturbances.
• Security: Exterior cameras may be present.
• No refunds for malfunctions: No compensation for failure of HVAC, hot water, appliances, WiFi, hot tubs, or other amenities.

Checkout & Care

• Cleaning expectations: Property must be left reasonably clean; excessive cleaning will incur charges.
• Furniture & property care: Do not move furniture or alter setup; restoring systems/furniture may result in charges.
• Trash & general care: Guests must follow all checkout instructions in the digital guide.
• Key/parking pass return: Parking pass must be left in unit; $300 fee if lost.
• Checkout time: 10:00 AM. Late checkout without approval: hourly fees (minimum 1 hour); after 2:00 PM = full day charge.
• Early arrival: Unauthorized early entry may result in a fee up to 50% of one night’s rate.
• Damage reporting: Must be reported before checkout to qualify under damage waiver (up to $3,000).

Liability & Disclaimers

• Guests must lock doors and windows when leaving the property and assume responsibility for the property, contents, and personal belongings during their stay.
• Not liable for lost, stolen, or damaged personal property.
• Use of property, hot tubs, appliances, and amenities is at the Guest’s own risk.
• Not liable for outages or malfunctions; no refunds provided.
• No refunds for weather, road conditions, lack of snow, or natural disasters. Travel vouchers may be issued in limited qualifying cases.
• Not liable for external disturbances; no refunds or relocation.
• Furnishings and features may change without notice; no refunds for preference dissatisfaction.
• No liability for illness, allergens, or environmental conditions.