Kona Hale Pili

Guests & Occupancy

• Maximum occupancy is limited to the number specified for the property and includes adults, children, and infants. Limits are strictly enforced.
• All individuals who will occupy the property at any time must be included on the occupancy list. Additional occupants require prior written authorization.
• The booking guest is responsible for ensuring all occupants and invitees comply with the rental terms. Guests are jointly and severally responsible for damages, charges, and other obligations resulting from their stay or from anyone they permit at the property.
• The property may only be used for lawful, orderly residential occupancy. Guests must comply with applicable state, county, and municipal laws, emergency orders, and applicable community or association rules.
• Guests may not assign their occupancy rights, delegate their obligations, or sublet any portion of the property without prior written consent.

Events & Noise

• Guests may not use the property in a manner that interferes with neighboring residents' or occupants' use and enjoyment of their property.

Prohibited Activities

• Smoking & Vaping: Smoking and vaping are prohibited anywhere on the property, both indoors and outdoors. Smoke-related cleaning or damage costs may be charged to the guest.
• Animals: Animals are prohibited except qualified service dogs as permitted by applicable law. Service animals must comply with applicable State of Hawaii animal quarantine requirements.
• Hazardous Materials: Dangerous, flammable, or explosive materials are prohibited, including candles.

Equipment & Amenities

• Energy Conservation: Turn off lights, fans, air conditioning, televisions, radios, and other electrical appliances when leaving the property.
• Appliances: Use appliances only for their intended purposes.
• Equipment & Appliance Malfunctions: Immediately discontinue use and report any appliance, equipment, or provided item that breaks or malfunctions. Repair or replacement cannot be guaranteed during the stay.
• Pools & Spas _(if equipped)_:
• There is no lifeguard on duty.
• Guests use pools and spas at their own risk. Non-swimmers and anyone unable to stand unassisted in the deepest area must be supervised by someone who can swim, and children must be supervised by a swimming-capable adult at all times.
• No diving or jumping is permitted.
• Persons with open wounds or communicable diseases may not enter.
• Pregnant women, young children, individuals with heart conditions, and individuals with high blood pressure should follow the stated health restrictions before spa use.
• Intoxicated persons are prohibited from using pools or spas. Glass containers, surfboards, boogie boards, diving equipment, skateboards, bicycles, and similar items are prohibited in or around pool and spa areas.
• During social gatherings, a swimming-capable adult must be designated to supervise children.
• Common Amenities _(if equipped)_: Safety, sufficiency, and adequacy of amenities controlled by a homeowners' or condominium association—including pools, spas, hot tubs, clubhouses, tennis courts, golf facilities, parks, picnic areas, and bike paths—are not guaranteed.
• Telephone _(if equipped)_: Property telephones may be used for local calls only. Long-distance charges are the guest's responsibility and may be deducted from the damage deposit if unpaid at checkout. Cell phone use is recommended.
• Lockouts: Guests who are locked out must promptly request assistance to coordinate re-entry. Guests are responsible for associated costs, including locksmith charges and replacement of keys or access devices.
• Property Access: Authorized property representatives and maintenance personnel may enter during reasonable hours for repair, maintenance, or inspection. At least 24 hours' notice will ordinarily be provided when practicable. Emergency entry may occur without prior notice when necessary to protect health, life, the property, or personal property.
• No Guarantee for Malfunctions: Reasonable efforts may be made to address major appliance or equipment failures, but immediate repair or replacement is not guaranteed. Any credit or alternative accommodation for a major malfunction is discretionary.

Checkout & Care

• Property Care: Maintain the property at the same general standard of cleanliness present at check-in. Do not leave food uncovered inside or outside the property. Report any pre-existing damage or cleanliness concerns immediately upon arrival.
• Additional Housekeeping: Extra housekeeping may be requested for an additional fee and, when provided, will be charged at checkout.
• Keys & Access Devices: Return all issued keys, passes, and access devices at checkout to the designated location. Fee: $150 per unreturned item.
• Checkout Time: Unless otherwise specified, checkout is at 10:00 a.m. Guests who fail to vacate by the required checkout time may be charged an amount equal to one night's occupancy fee. Late checkout or additional nights require prior written approval and may incur an additional charge.
• Damage & Extra Cleaning: Guests are financially responsible for damage, lost or damaged property items, extra cleaning, and other unpaid charges arising from the stay.

Liability & Disclaimers

• Guests are responsible for insuring their personal belongings. Property-related insurance does not cover guests' belongings or damage caused by guests or occupants.
• No liability is accepted for loss of or damage to guest personal property. If an item is found after checkout, the guest may request its return. Fee: $50 handling fee per returned item, plus mailing or shipping costs. Items not claimed or requested for return within 30 days after written notice may be treated as abandoned and disposed of.
• Guests assume the risks associated with occupying the property, using its amenities, and participating in activities or events.
• Hawaii's tropical environment may include insects, animals, molds, plants, and other potential allergens. Outdoor and transitional areas such as lanais, foyers, and entries may become slippery during rain. Guests assume the associated risks, and no refunds or compensation will be provided for the presence of plants, animals, insects, molds, or allergens.
• Construction noise or inconvenience in the surrounding area may occur and does not qualify for a refund.
• Storms and hurricanes generally do not qualify for refunds unless government authorities issue a mandatory evacuation or applicable warning requiring guests to leave or avoid traveling to the property.
• If the property becomes uninhabitable because of fire, explosion, flooding, or another casualty, the reservation may be terminated and a partial refund may be issued for qualifying unused nights.
• No liability is assumed for failure to perform obligations caused by circumstances outside reasonable control, including labor disputes, accidents, war, civil unrest, national emergencies, natural disasters, severe weather, pandemics or epidemics, fire or casualty, government regulations, travel restrictions, transportation interruptions, or similar events.
• If the property is sold, changes ownership, becomes unavailable, or becomes uninhabitable due to circumstances outside reasonable control, substitute accommodations may be offered but are not guaranteed.
• No liability is accepted for loss of enjoyment resulting from inoperable appliances, equipment, or amenities.