Pine Street Penthouse

Guests & Occupancy

• All guests must sign a Guest Occupancy Agreement. For damage protection coverage, the primary guest must provide name, phone number, email address, and physical address for identity verification.
• The guest signing the reservation agreement is responsible for the conduct of all occupants and for any intentional or malicious damage, theft, unnecessary maintenance, or excessive cleaning caused by anyone in the party.
• Most reservations include accidental damage protection covering reported accidental damage up to $2,000. Damage must be reported immediately to qualify for coverage. Intentional damage, malicious damage, theft, unattended pet damage, unnecessary maintenance, and excessive cleaning are not covered.

Prohibited Activities

• Pets (Dogs Only): In pet-friendly homes, approved dogs are permitted with a fee of $35 per dog, per day, plus a $75 cleaning fee.
• Guests must clean up after pets; excessive pet-related mess may result in additional cleaning charges.
• Dogs may not be left unattended unless secured in a crate.
• Unattended dog damage is not covered by damage protection.
• Unauthorized pets in any home may result in immediate eviction and a $500 fee.
• Pets are prohibited in non-pet-friendly homes unless specifically approved.
• Smoking & Vaping: Smoking and vaping of any kind are prohibited. Evidence of smoking or vaping will result in a minimum $500 fee.
• Firearms, Explosives & Fireworks: Firearms, explosives, and fireworks are prohibited on the property.

Equipment & Amenities

• Parking: Parking availability varies by property. Many condominium and townhome communities allow only one vehicle per reservation. Guests are responsible for complying with all parking restrictions applicable to the property.
• Internet, TV & Household Amenities: Properties generally include Wi-Fi, television service (cable, satellite, or streaming), linens, towels, and standard household amenities. Availability and specific services may vary by property.
• Equipment & Maintenance Reporting: Guests must promptly report any maintenance, appliance, equipment, furnishing, or amenity issues encountered during their stay. Non-emergency issues reported after 5:00 PM may be addressed the next business day.
• No Refunds for Malfunctions: No rent reductions, credits, or refunds will be provided due to equipment, appliance, furnishing, utility, internet, television, or amenity failures.

Checkout & Care

• Any request for early check-in or late check-out must be approved in advance and in writing. Requests are subject to availability and may not be accommodated due to cleaning and inspection schedules.

Liability & Disclaimers

• Guests are financially responsible for intentional or malicious damage, theft, excessive cleaning, and other losses caused by members of their party.
• If a property is listed for sale, authorized representatives, prospective buyers, inspectors, or appraisers may access the property with at least 24 hours' notice.
• If a reserved property becomes unavailable due to sale, major maintenance issues, utility failures, structural damage, or other circumstances that make it uninhabitable, comparable alternate accommodations may be offered. If no comparable accommodation is available, guests may be offered a refund. Upgraded replacement accommodations may require payment of any rate difference.
• Furnishings, appliances, amenities, and systems are provided by individual owners and may occasionally malfunction despite reasonable maintenance efforts.
• Furnishings, amenities, services, and property features may change without notice and may vary from marketing descriptions.
• Guests are strongly encouraged to purchase travel insurance. No refunds are provided for early departures or circumstances covered by a guest's travel insurance policy.