Ketch Hideaway

Guests & Occupancy

• Occupancy may not exceed the maximum listed for the property at any time.
• Guests are fully responsible for the conduct, behavior, and any damage caused by all occupants and visitors, whether staying overnight or visiting temporarily.
• Only approved guests may be on the property. Any non-residential use (including gatherings or events) requires prior written approval. Misrepresentation may result in eviction without refund.

Events & Noise

• Weddings, parties, receptions, or large gatherings are not permitted without prior written approval and may require an additional deposit. Unauthorized events may result in removal without refund.
• Unreasonable disturbance of neighbors or surrounding properties is prohibited and may result in fines or eviction.

Prohibited Activities

• Pets: Pets are not permitted unless explicitly approved in advance. Approved dogs only; under 50 lbs, no furniture or beds, not left unattended. Pet fees are non-refundable. Unauthorized pets may result in eviction without refund and a fee double the standard pet fee. Service animals require advance written request; fees waived per law. Documentation may be required.
• Smoking & Vaping: All homes are 100% smoke-free, including balconies, patios, and porches. Violation results in cleaning and remediation charges (including ozone treatment) billed to the card on file and possible eviction without refund.
• Illegal Substances: Illegal drugs or unlawful activity are strictly prohibited.
• Fireworks: Fireworks are not permitted per local ordinance.
• Other Restrictions: Towels, clothing, or personal items may not be hung on railings or balconies.
• Feeding wildlife is prohibited.

Equipment & Amenities

• Seasonal & Environmental Conditions: Weather conditions may impact amenity use. No refunds are issued due to weather-related limitations.
• HVAC & Internet: Guests may not alter Wi-Fi settings; changing the Wi-Fi password results in a $250 fee. Internet speed, connectivity, and outages are not guaranteed.
• Pools & Hot Tubs _(if equipped)_: Pool/spa heat must be scheduled 14 days prior to arrival; additional fees apply.
• Pool heat target: ~85°F; Spa heat target: ~102°F (temperatures not guaranteed).
• Equipment failure does not qualify for refunds.
• Guests do not have access to thermostats.
• Lost pool keys/cards incur a minimum $100 replacement fee.
• Grills & Appliances _(if equipped)_: Grills must be cleaned after use; failure to do so may result in additional cleaning fees.
• Parking Rules: Parking is limited to driveways and designated spaces only. No street, grass, beach path, or unauthorized parking. Prohibited vehicles include trailers, U-Hauls, RVs, motorhomes, motorcycles, and commercial vehicles. Fines issued by local authorities are the guest’s responsibility.
• Restricted Areas: Locked closets, owner storage, and restricted areas are off-limits.
• No refunds are issued for temporary outages, mechanical failures, or resort/community amenity closures.

Checkout & Care

• Cleaning Expectations:
• Bag and dispose of all trash in designated areas.
• Load and start the dishwasher with dirty dishes.
• Place used pool towels in laundry area _(if equipped)_.
• Excessive cleaning due to stains, odors, or mess will result in additional cleaning fees.
• Furniture Placement: Furniture may not be moved or rearranged. Repositioning fees will apply if furniture must be returned to its original location.
• Guests must log out of personal streaming services on all devices.
• All doors, windows, and access points must be locked upon departure.

Liability & Disclaimers

• Not responsible for lost, stolen, or forgotten items. Return shipping (minimum $30) plus handling fees apply.
• Guests assume all risks associated with pools, spas, hot tubs, bikes, grills, elevators, fitness equipment, and recreational amenities (if equipped).
• No refunds or relocations for mechanical issues, internet outages, appliance failures, or elevator malfunctions.
• No refunds for weather events, storms, insects, wildlife encounters, or environmental conditions.
• Nearby construction or maintenance may occur 7:00 AM – 7:00 PM, Monday–Saturday. No refunds or relocations will be issued.
• If the home becomes unavailable due to sale or major repair, a comparable substitute may be offered or a full refund issued if unavailable.