Western Lake House

Guests & Occupancy

• The primary guest must be 26+, with one adult 26+ for every six guests aged 25 or younger throughout the stay. Driver’s license required before check-in; false-pretense reservations may be voided or terminated without refund.
• Occupancy is limited to the approved capacity. More than 1.5 times the limit requires advance approval; violations may result in eviction and forfeiture of rent.
• Guests are responsible for the property, its contents, and compliance with property and community rules.
• Reservations may not be transferred or sublet.

Events & Noise

• Weddings, parties, and large gatherings are prohibited.
• Loud voices and music are restricted after 10:00 PM. Complaints involving noise, parties, or disruptive behavior may result in eviction and forfeiture of rent.

Prohibited Activities

• Pets: Prohibited; violations incur a $500 fee plus cleaning costs and may result in eviction and forfeiture of rent.
• Smoking: Prohibited anywhere on the premises; violations incur a $500 fee plus cleaning costs and may result in eviction and forfeiture of rent.
• Illegal Activities: Illegal drug use, underage drinking, and other illegal activities are prohibited and may result in eviction.
• Fish Cleaning: Prohibited inside and outside the property; violations incur a $500 fee plus cleaning costs.
• Furniture & Property Contents: Do not rearrange furniture or remove items from the property.

Equipment & Amenities

• Beach/Pool Towels _(if equipped)_: Pool towels are provided at homes with pools unless supplied through the community amenity program; otherwise, guests must bring beach/pool towels.
• Pool/Spa _(if equipped)_: Areas must be kept clean, secure, and safely operated. Guests may not adjust, tamper with, or repair equipment and are responsible for resulting damage. Heaters are set to approximately 85°F, with contractual maximums of 90°F for pools and 100°F for spas.
• Pool Alarms _(if equipped)_: Required alarms must remain enabled and undamaged; violations incur a $500 penalty and possible eviction.
• LSV/Golf Cart _(if equipped)_: Use is subject to the applicable LSV Waiver and Damage Addendum. Mechanical issues must be reported promptly; unforeseen failures do not qualify for refunds or rate adjustments.
• Bicycles _(if equipped)_: Bikes must be locked and stored in designated racks/areas. Lost bikes incur $150 each; where applicable, improperly stored bikes may be confiscated with a $40 recovery fee.
• Keys & Pool Passes _(if equipped)_: Lost keys or pool passes incur a $50 replacement fee.
• Maintenance & System Failures: Maintenance issues must be reported promptly. Unforeseen failures of electricity, water, pool filtration, air conditioning, telephone, internet, TV/cable, appliances, or similar systems do not qualify for refunds or rate adjustments.

Checkout & Care

• Check-In / Check-Out: Check-in begins at 4:00 PM CST; check-out is by 10:00 AM CST. Late checkout requires approval and may incur fees. Early check-in/late checkout is unavailable during spring break and summer; off-season requests are subject to availability.
• Cleaning & Departure: Leave the property in good condition, place trash in designated outside containers, and load and start the dishwasher. Excessive cleaning may incur additional charges.
• Property Security: Doors and windows must be securely locked when the property is unattended.
• Damage Reporting: Damage must be reported before checkout to qualify for applicable protection. Guests are responsible for uncovered damage, missing items, and excessive cleaning costs.

Liability & Disclaimers

• Required, non-refundable Property Damage Protection covers qualifying reported damage; accidental damage coverage applies up to $3,000 when reported before checkout. Excess or excluded damage is guest responsibility.
• No responsibility is assumed for theft, vandalism, damaged belongings, or personal items left behind.
• Use of pools, spas, LSVs/golf carts, and bicycles _(if equipped)_ is at the guest’s own risk and subject to applicable waiver, indemnification, and liability terms.
• Hurricanes, tropical storms, and other inclement weather do not qualify for refunds; eligible travel protection may provide coverage subject to policy terms.
• If the reserved property becomes unavailable, guests may choose a full refund or equivalently priced accommodation, if available; additional direct or indirect costs are not covered.
• Nearby construction may occur and does not qualify for a refund.
• Guests are requested to voluntarily report serious communicable illnesses so additional sanitizing can be arranged. COVID-19 exposure risks are assumed under the applicable rental agreement provisions.