Chateau in Shock Hill

Guests & Occupancy

• Only registered guests listed on the confirmed reservation may occupy the property. Additional occupants require prior written approval.
• The primary guest is responsible for all occupants, damages, repairs, and rule violations beyond normal wear and tear. Guests are responsible for repairs and replacements beyond normal wear and tear. A non-refundable home protection fee applies and is not a security deposit; an additional security deposit may be required.
• Unapproved guests may result in eviction without refund and forfeiture of damage protection.

Events & Noise

• Guests must not disturb, endanger, or interfere with neighbors or create a nuisance. Violations may result in eviction without refund and forfeiture of damage protection.

Prohibited Activities

• Pets: Strictly prohibited. Violations incur a $500 fee and may result in forfeiture of damage protection.
• Smoking & Vaping: Prohibited inside or near the property. Violations incur a $500 fee and may result in forfeiture of damage protection.
• Illegal Activities: Unlawful activities, ordinance violations, and property misuse are prohibited and may result in eviction without refund.
• Property Rules: Guests must comply with all posted or provided property regulations.

Equipment & Amenities

• Winter Travel: AWD or 4WD vehicles are strongly recommended for Colorado mountain conditions.
• Hot Tub _(if equipped)_: Shower before and after use, supervise minors under 18 with an adult 18 or older, and follow posted safety rules. No glass, water additives, or sitting or standing on the cover. Secure the cover and restore the original temperature after use. Report low, cloudy, or dirty water immediately. Guest-caused maintenance costs $55/hour plus supplies; cover damage $300; pump damage at replacement cost. Hot tubs may be drained and refilled before arrival and may not be warm until later that evening.
• Fire Pit & Grill _(if equipped)_: Use responsibly and report maintenance issues promptly.
• Internet: Wi-Fi is provided, but uninterrupted service is not guaranteed.
• Community Amenities _(if applicable)_: Pools, hot tubs, clubhouses, and other shared facilities are subject to availability and community regulations.
• Property Maintenance: Report equipment or utility issues promptly. Repairs will be addressed as reasonably possible.
• Doors & Plumbing: Keep exterior and garage doors closed when not in use to prevent frozen or burst pipes. Guests are responsible for resulting damage.

Check-out & Care

• Check-In: 4:00 PM MST. Early check-in requires prior approval and may incur an additional fee.
• Check-Out: 10:00 AM MST. Unauthorized late checkout incurs $50 per 30 minutes.
• Departure Cleaning: Leave the property in good condition, place used linens and towels on beds, leave used beds unmade, and load and start the dishwasher.
• Excessive Cleaning: $75/hour or market rate for cleaning beyond normal use, including outdoor areas and amenities.
• Keys & Access Items: Lost keys, garage openers, or parking passes are charged at replacement cost.
• Personal Belongings: Items left behind may be returned at the guest's expense.

Liability & Disclaimers

• Guests assume responsibility for personal belongings and risks associated with property occupancy and amenities, including hot tubs, fire pits, grills, and slippery decks or patios.
• No refunds for power outages, equipment failures, or temporary utility interruptions.
• No refunds for adverse weather, snow conditions, avalanches, road conditions, wildfires, or other circumstances beyond control. Rescheduling within one year may be offered, subject to availability.
• Comparable accommodations may be offered if the property becomes unavailable. If none can be secured, payments will be refunded, with liability limited to the reservation payments received.
• Vacation rentals differ from hotels. Emergency assistance is available 24/7, but after-hours resources may be limited.