Highlands Hideaway

Guests & Occupancy

• Primary renter must be 25+ (or 30+, depending on property) and must be present for the stay. Government-issued ID and a matching credit card may be required at booking and check-in.
• Occupancy is strictly limited to the number stated on the reservation. A guest list with names and ages may be required.
• The booking guest is responsible for all occupants, visitors, and any damages incurred during the stay.
• Reservations obtained under false pretenses may result in immediate eviction without refund.
• Residential use only. Property must be used respectfully and in compliance with all house rules and HOA regulations.

Events & Noise

• No parties, weddings, receptions, or event gatherings are permitted unless explicitly approved in writing by management.
• Guests must maintain a quiet, family-friendly environment at all times and comply with local noise ordinances and HOA rules.

Prohibited Activities

• Pets: Not allowed unless the property is explicitly pet-friendly and approved in advance. Unauthorized pets: $1,000 fee + cleaning costs, possible eviction.
• Smoking or vaping: Strictly prohibited inside all properties. Violation fee: $1,000 + cleaning costs, possible eviction.
• Illegal substances, activities, or violations of local laws are strictly prohibited and may result in eviction without refund.

Equipment & Amenities

• Mountain terrain may require all-wheel or 4WD vehicles, especially in winter. Some homes require AWD for access _(check in advance)_.
• Hot Tubs & Fireplaces _(if equipped)_:
• Use at your own risk. No unsupervised children.
• Maximum hot tub temperature: 104°F.
• No use while under the influence of drugs or alcohol.
• Guests with medical conditions should consult a physician prior to use.
• Damage caused by misuse will be charged to the guest.
• Internet, TVs, pools, hot tubs, firewood, and other amenities vary by property and are not guaranteed.
• Most properties do not have air conditioning.
• Shared amenities may have seasonal closures.
• Report all maintenance issues promptly. Mechanical failures may occur and do not qualify for refunds or rate adjustments.
• Parking Rules: Limited, not guaranteed, and often restricted to 1 space per unit due to HOA rules. Some properties charge daily parking fees. Parking is first-come, first-served.
• Locked owner closets, garages, or storage areas are off-limits.

Checkout & Care

• Late departure: $500 fee + $500 per additional hour.
• Guests are responsible for maintaining cleanliness during their stay. Excessive mess, including hot tubs, may result in additional cleaning fees.
• Departure Procedures:
• Place dishes in dishwasher and run it
• Remove trash to proper containers
• Return furniture to original placement
• Lock all doors and windows
• Leave linens on the floor and beds unmade
• Report any damage or maintenance issues before departure

Liability & Disclaimers

• Management is not responsible for lost, stolen, or damaged personal items.
• Guests assume all risk for injuries related to hot tubs, fireplaces, pools, stairs, weather conditions, or terrain.