West Chateau

Guests & Occupancy

• Use is limited to approved guests only. No more than the maximum occupancy listed in the Rental Agreement may stay. $250 per person per night for unauthorized guests.
• Primary guest is responsible for all guests, visitors, licensees, damages, excessive cleaning, fines, and rule violations.
• Property is for personal vacation residential use only. No commercial use permitted. Guests must comply with all HOA rules, posted property rules, CC&Rs, and applicable laws and ordinances.

Events & Noise

• No weddings, receptions, parties, or large gatherings. Disruptive events may result in immediate eviction and forfeiture of rental amount and security deposit.
• No loud noise, music, or vehicle noise between 10:00 PM – 7:00 AM.
• Guests may not disturb neighbors or violate HOA/community regulations.

Prohibited Activities

• Pets: Pets are not allowed unless pre-authorized with a signed Pet Addendum. Unauthorized pets incur a $2,000 fee plus additional cleaning costs, immediate eviction, and forfeiture of rent. Service animals permitted with written accommodation request; guest responsible for any damages or additional cleaning. Emotional support animals allowed only in pet-friendly properties.
• Smoking/Vaping: No smoking on premises. Guest responsible for all damage, remediation costs, future booking losses due to smoke, and charges exceeding Damage Waiver or deposit.
• Illegal Substances: No illegal substances permitted, including minors possessing alcohol.
• No unlawful activity, drug manufacturing/sales, nuisance, waste, or ordinance violations. Violations may result in eviction and forfeiture.

Equipment & Amenities

• HVAC Settings _(if equipped)_: A/C may not be set below 72°F. Heat may not be set above 78°F. Fans must remain on “Auto.” Doors/windows must remain closed while HVAC operates. No refunds for HVAC malfunction.
• Pool/Spa _(if equipped)_: May not be fenced or secured. Use at guest’s own risk. Guest liable for damage to pool/spa and equipment caused by misuse or negligence.
• TV/Internet/Cable _(if equipped)_: Provided as convenience only. No refunds for outages, speed issues, access problems, content limitations, or user error.
• Guest must properly use and safeguard all property systems, furnishings, landscaping, and fixtures. Any malfunction or damage must be reported immediately. Guest liable for damage caused by misuse or failure to report.
• Parking: Must comply with city/HOA parking rules. Violations may result in towing or fines at guest’s expense. No liability for towing or citations.
• Initial complimentary starter pack provided. Guest responsible for additional supplies.

Checkout & Care

• Mandatory, non-negotiable, non-refundable cleaning fee applies. Excessive cleaning beyond standard service will be charged to guest.
• Guest must inspect upon arrival and report issues immediately in writing. Disrepair does not entitle guest to cancellation or refund.
• Property must be kept clean and sanitary. Guest liable for repairs beyond ordinary wear and tear.
• All keys, remotes, and access devices (including garage/common areas) must be returned at checkout.
• Property must be vacated on time, emptied of all persons and belongings, including parking/storage areas, and returned in original condition minus normal wear.

Liability & Disclaimers

• If property becomes unavailable beyond control, a comparable unit may be offered.
• No liability for lost, stolen, or abandoned items. $25 handling fee plus shipping for returns. Items unclaimed after 30 days may be donated or sold.
• Authorized entry permitted for repairs, inspection, compliance verification, emergencies, or with 24-hour notice for showings or inspections.
• No liability or refunds for weather, natural disasters, wildfire/smoke, pests, construction, road closures, public events, travel restrictions, service interruptions, government restrictions, or other events beyond control.
• Construction in surrounding areas may occur and is governed by local ordinances. No liability for noise or disruption.
• No refunds for failure of utilities, appliances, HVAC, plumbing, electrical, gas, hot tub, pool, or structural systems. Guest must allow reasonable access for repairs.