Haven Villa

Guests & Occupancy

• Primary renter must be 21+ and must be the same person as the credit/debit cardholder.
• Limited to two guests per bedroom unless otherwise specified. For tiered-rate properties, occupancy is restricted to the number of guests booked. Full legal names of all occupants are required prior to check-in.
• Additional guests require prior written approval and are subject to extra nightly fees.
• For personal vacation use only. No commercial, business, or event use unless pre-approved in writing (additional charges may apply). No subletting.
• Guest is responsible for all invitees and for any damages, fines, service calls, excessive cleaning, repairs, or assessments caused during occupancy (charged to card on file).
• Optional management coordination services billed at $75/hour with prior agreement.

Events & Noise

• Parties, weddings, or gatherings exceeding maximum occupancy are prohibited. Violations may result in immediate termination of rental agreement.
• Any event or non-standard use requires prior written approval and may incur additional fees.
• Strict Good Neighbor Policy. Excessive noise (indoors or outdoors, including pool/spa, patios, lanais) is prohibited.
• Guests must comply with posted community quiet hours. Violations may result in eviction without refund.

Prohibited Activities

• Pets: Prohibited unless specifically permitted in the property listing or required as a trained service animal. Guests with a service animal must notify management at the time of booking and provide information regarding the animal's trained tasks. Emotional support animals, therapy animals, and companion animals are not considered service animals and are not permitted. Unauthorized pets may result in additional fees, cleaning and remediation charges, damage assessments, lost rental income, and/or termination of the rental agreement. All related costs may be charged to the card on file.
• Smoking/Vaping: Strictly prohibited anywhere on property (including lanais and balconies). Guest responsible for all remediation, deodorizing, damage repairs, and potential lost rental income.
• Illegal Activity: Use of property for illegal or unlawful purposes is prohibited.

Equipment & Amenities

• Pool & Spa _(if equipped)_: Use at own risk. No unsupervised children. Follow all posted safety rules. No diving in shallow areas. No glass near pool/spa. Comply with posted occupancy and hour restrictions. Pool fences available upon request for an additional fee (must be scheduled in advance). Turn off hot tub heat when not in use.
• Recreational Equipment _(if equipped)_: Inspect before use; report issues immediately. Use according to laws and safety guidelines. Guest assumes all risk of injury or damage.
• Utility Usage: Rental includes normal utility usage. Excessive usage will be charged to guest + 4.5% processing fee. Stays over 30 days may have utility caps.
• Mechanical/Electrical Systems: No guarantees on AC, appliances, internet, TV, water, power, etc. Guests must report issues promptly. Service calls caused by guest misuse will be billed. No rent deductions for failures.
• Extended outages may occur due to wildfire safety programs or extreme weather.

Checkout & Care

• Early arrival requires prior approval.
• Property must be left tidy and in similar condition to arrival.
• Late departures without approval incur hourly charges (minimum one hour). After 4 pm, fee may equal the full daily rental rate.
• Excessive cleaning billed at a minimum of $45/hour per cleaner.
• Guests must report pre-existing damage upon arrival. Failure to report issues during stay may void refund consideration.
• Guests must immediately report access issues or equipment malfunctions.

Liability & Disclaimers

• Not liable for injuries or accidents.
• Not liable for injury or loss. Guest assumes full responsibility.
• No refunds for weather, hurricanes, road conditions, tsunamis, volcanic activity, pests, beach/ocean conditions, or similar acts of nature. Travel insurance is recommended. If the property becomes uninhabitable and insurance not purchased, rescheduling within one year may be offered.
• All Hawaii beaches are public and not controlled by management. Lifeguards are not present on many beaches. Ocean conditions (tides, currents, rip tides, sea life, storms) are unpredictable and vary by location and season. Guests use the beaches and ocean at their own risk. No refunds for beach or ocean conditions.
• No refunds for nearby construction noise.
• No refunds for failure of utilities, appliances, internet, AC, or similar systems.
• If property becomes unavailable (sale, law change, safety issue, loss of management), refund limited to payments made.
• Not responsible for lost, delayed, or undeliverable mail/packages.
• Hawaii is subject to environmental hazards. Guest is responsible for evacuation awareness.