Alto Cerro

Guests & Occupancy

• Primary guest must be at least 25 years old, provide government-issued ID upon request, and occupy the home for the entire stay.
• Occupancy may not exceed the advertised maximum. Day/evening visitors are limited to 4 people and must leave by 10:00 PM.
• Excess guests may incur a minimum charge of $200 per person, per day.
• The booking guest is responsible for all occupants, visitors, damages, missing items, and compliance with all rental terms. Damages and maintenance issues must be reported promptly.
• The home is for transient lodging only and may not be used as a residence, sublet, or booked under false pretenses.

Events & Noise

• Parties, unauthorized events, over-occupancy, illegal activity, and disruptive gatherings are prohibited. Violations may result in immediate eviction, forfeiture of payments, and fines.
• Any party or occupancy exceeding double the maximum occupancy may result in a $2,500 unauthorized event charge.
• Guests must comply with local noise regulations and maintain the residential character of the neighborhood. Noise disturbances may result in fines of up to $1,000, termination of the stay, and liability for police response costs.
• The property may use exterior cameras and decibel-monitoring devices that measure ambient noise levels.

Prohibited Activities

• Pets: Pets are prohibited unless pre-approved in writing and subject to a signed pet agreement. Unauthorized pets may result in eviction and liability for all damage, cleaning, allergen remediation, flea treatment, and guest relocation costs.
• Smoking & Vaping: Smoking and vaping are prohibited anywhere on the property. Violations may result in eviction and remediation charges starting at $500 per day, plus damage and guest relocation costs.
• Illegal Drugs: Illegal drug use is prohibited and may result in immediate termination without refund. Marijuana may not be smoked or vaped inside the home.
• Unauthorized Filming: Commercial recording, filming, streaming, or public content creation on the property requires prior written approval.
• Restricted Areas: Guests may not access roofs, storage areas, owner areas, or other non-guest-designated spaces, even if unlocked.
• Alterations: Guests may not install locks or make alterations to the property.
• Utility Misuse: Unauthorized EV charging, crypto mining, grow rooms, or excessive utility consumption are prohibited and may result in reimbursement charges.
• Fireworks & Illegal Activity: Fireworks and other unlawful activities are prohibited.

Equipment & Amenities

• HVAC _(if equipped)_: Air conditioning may not be set below 72°F; heat may not be set above 78°F. Fan settings should remain on Auto, and doors/windows must remain closed while systems are operating.
• Pool & Spa / Hot Tub _(if equipped)_: Guests may not tamper with controls. Pool heat may not exceed 86°F and spa heat may not exceed 102°F. Guests are responsible for damage caused by misuse, tampering, negligence, or failure to rinse sand before use.
• Internet, TV & Electronics: Wi-Fi, cable, satellite, and audiovisual equipment may not be tampered with. Repair, replacement, or reset costs caused by guest actions will be charged to the guest.
• Telephones: Landline phones are generally not provided; cellular coverage may be limited.
• Equipment Reporting: Missing or malfunctioning fire extinguishers, smoke detectors, carbon monoxide detectors, low batteries, or property deficiencies must be reported immediately.
• Parking: Guests must ensure vehicles fit designated parking spaces. No refunds are provided if vehicles cannot be accommodated.
• Locked Areas: Owner storage, maintenance areas, roofs, and other restricted spaces are off limits.
• No Refunds for Malfunctions: No refunds will be provided for outages, internet issues, TV service interruptions, HVAC problems, amenity failures, utility interruptions, or equipment malfunctions unless the home is deemed uninhabitable.
• Amenities Subject to Change: Furnishings, supplies, and amenities may be replaced or substituted without notice.

Checkout & Care

• Clean kitchen messes, load and start the dishwasher, and leave used towels on bathroom floors.
• Furniture and household items must be returned to their original locations.
• Bag trash and place it in exterior bins. Food scraps should be disposed of properly and not placed in sinks.
• Return keys to the lockbox (if equipped) and leave garage remotes on the kitchen counter. Missing keys are charged $25 each; missing garage remotes are charged $75 each.
• Checkout is at 10:00 AM. Late departures require advance approval and may incur hourly fees.
• Turn off lights, appliances, HVAC systems, and fans; close and lock all doors and windows before departure.
• Additional cleaning charges apply if the property is left excessively dirty or in an unreasonable condition.

Liability & Disclaimers

• Guests are responsible for securing personal belongings. Lost, stolen, or abandoned items are not the property's responsibility. Returned items incur a minimum $50 shipping and handling fee.
• Pools, spas, hot tubs, saunas, gyms, ponds, decks, stairs, bunk beds, and similar features are used at the guest’s own risk. Children and at-risk individuals must be supervised.
• Water, sewer, electrical, gas, plumbing, HVAC, appliance, internet, pool, spa, and other system failures may occur. Repairs will be addressed as quickly as possible, but refunds are generally not provided unless the home is uninhabitable.
• No liability or refunds for weather, natural disasters, pandemics, pests, acts of God, travel disruptions, illness, work emergencies, or similar circumstances.
• Guests may experience noise from construction, traffic, neighboring properties, shared walls, or maintenance services. No refunds are provided for such conditions.
• Furnishings, amenities, and property features may change. If the home becomes unavailable, a comparable replacement may be offered or rental payments refunded as the sole remedy.
• Guests assume responsibility for accidents, injuries, property damage, and claims arising during the stay and agree to indemnify the homeowner and related parties as permitted by law.