Highpoint Hideaway

Guests & Occupancy

• Primary guest must be 25 years or older and must sign the rental agreement on behalf of all occupants.
• Only registered occupants and approved guests may use the property. Unauthorized guests may be removed and the reservation cancelled without refund.
• The property may only be used as a remote work and vacation residence. Commercial use, business operations, or commercial filming/photography without prior written approval is prohibited.
• The booking guest is responsible for the behavior, compliance, and damages caused by all members of their party and visitors.
• Subletting, transferring the reservation, or assigning the rental to another party is prohibited. Violations may result in immediate removal and forfeiture of deposits or payments.

Events & Noise

• Events, parties, or large gatherings are not permitted. Small gatherings with more than 12 outside guests require prior written approval.
• Noise that disturbs neighbors or violates local ordinances is prohibited. Outdoor music and noise must remain below 60 dBA and are not permitted after 9 PM.
• Noise complaints may result in a $1,000 fine, removal from the property, and reservation cancellation without refund.
• Guests must comply with all HOA rules, posted house rules, and local regulations regarding noise and community behavior.
• Properties may include exterior security cameras and noise monitoring systems to ensure compliance with occupancy and noise regulations.

Prohibited Activities

• Pets: Pets are not allowed unless approved in writing. Unauthorized pets constitute a breach of the agreement. Cleaning or damage caused by pets will be charged to the guest. $300 pet fee per stay applies for approved pets on reservations 30+ nights
• Smoking/Vaping: Smoking or vaping anywhere on the property is prohibited. Violations incur a minimum $500 cleaning/damage fee.
• Illegal Substances & Unlawful Activity: Illegal drug use, possession, manufacturing, or distribution is strictly prohibited. Any illegal activity may result in immediate eviction without refund.
• Weapons & Violent Behavior: Firearms, dangerous weapons, violent behavior, or fighting are prohibited on the property.
• Fireworks & Hazardous Materials: Fireworks, hazardous materials, flammable substances, or dangerous chemicals are prohibited, except charcoal or firewood used in designated grills or fireplaces.
• Commercial Recording & Filming: Commercial filming, photography, or audio/video recording for commercial purposes requires prior written approval. Unauthorized use may result in immediate removal and forfeiture of all proceeds.

Equipment & Amenities

• HVAC Settings: To protect the HVAC system, the A/C thermostat may not be set below 68°F.
• Pools, Hot Tubs & Recreational Equipment _(if equipped)_: Use at your own risk. Guests assume liability for safe operation. Rules include:
• No diving
• No intoxicated use
• No glass containers near water
• No swimming alone
• Children must be supervised at all times
• Follow all posted rules and manufacturer instructions
• HOA pool hours and regulations must be followed (if applicable)
• Shower before use
• Use only unbreakable drink containers
• No alcohol in pool or spa areas
• Pool safety equipment may only be used in emergencies
• No lifeguard on duty
• Utilities & Equipment Failures: Mechanical failures of utilities, internet, appliances, HVAC, pools, or other equipment may occur. No refunds or rent reductions will be issued for malfunctions or service interruptions.
• Maintenance Reporting: Guests must promptly report maintenance issues or damage upon arrival. Failure to report issues may make the guest responsible for resulting damages.
• Parking: Guests must follow all parking rules. Vehicles must be removed if instructed or if violating community regulations.
• Alterations & Property Modifications: Guests may not alter the property, including moving furniture, installing equipment, adding locks, mounting items, or modifying fixtures.
• Restricted Areas: Some areas such as utility closets or owner storage spaces may be restricted and may not be accessed or used for storage.

Checkout & Care

• The property must be returned in the same condition as received, excluding normal wear and tear.
• The standard cleaning fee covers three hours of cleaning. Additional cleaning or maintenance required due to guest use will be charged.
• Guests must properly use and safeguard all furnishings, appliances, plumbing, and fixtures and keep the property sanitary.
• Guests are responsible for any damage caused during their stay and for repairs or replacements beyond normal wear and tear
• Late check-outs without written approval may be charged 1.5× the average daily rate per day, plus any costs incurred due to displaced reservations or alternative guest accommodations.
• Checkout Procedures: At checkout, guests must:
• Vacate the property by the designated checkout time
• Remove all personal belongings
• Return all keys or access devices
• Vacate parking or storage areas

Liability & Disclaimers

• Not responsible for loss, theft, or damage to guests’ personal belongings or vehicles.
• Guests are responsible for their own safety and the safety of their party when using property amenities, including pools, hot tubs, docks, exercise equipment, and recreational equipment.
• No refunds are provided for disruptions caused by weather, travel delays, natural disasters, pandemics, government orders, or other events beyond management’s control.
• Not liable for interruptions to utilities, internet, cable, or other services.
• No refunds will be issued for construction, environmental noise, or nearby activity.
• If the reserved property becomes unavailable due to circumstances beyond our control, a comparable property may be offered or the reservation may be cancelled with a full refund of unused nights.